Solving The 3 Biggest Customer Service Challenges In QSR & Fast-Casual Delivery
When it comes to their food, customers are very particular. For fast-casual or quick-service restaurants (QSRs), managing customer expectations is a task of ultimate importance. If customers’...
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3 Steps To Turn Customer Care From Cost Center To Profit Center
What if I told you that the call center could be one of the biggest revenue generators in your entire enterprise? Today, the call center is seen by many COOs as a cost of doing business – a necessary...
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How Top Luxury Retailers Use Customer Service To Build Loyalty
Believe it or not, your customer service experience is actually your most powerful marketing channel. Wait, what?? Not direct mail? Not Super Bowl commercials? Not email newsletters? Not social media?...
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The Dirty Little Secret For Finding The Best Call Center Partner
I have a confession to make. The call center industry has a dirty secret. Like most, you might think that all call centers offer the same services. If you search for a call center partner to handle...
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5 Questions To Grill Your Next Call Center Vendor
Outsourcing all comes down to value. Outsourcing anything is hard. It requires a lot of trust. But if you pick a bad partner, you can always cut your losses and move on. When it’s your customer...
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Top 3 Call Center Tips For Dialing Into The Millennial Market
Millennials are a self-service, tech-savvy generation influenced by the ever-growing sway of social media, instant gratification, and quick access. Millennials, categorized as anyone born between...
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Avail Call Center Outsourcing Services For Proactive Customer Support
Happy customers are the base of every successful business; with loyal customers, any commercial organization can reach the summit of success even while dealing with stiff competition. However, it is...
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5 Most-effective Social Media Practices for a Satisfying Customer Service
Social media today has gained an extremely powerful and wide reach, worldwide. This fact is well-recognized. It has gone way beyond just connecting long-lost friends, sharing pictures/videos and...
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5 Tips for Choosing the Right Contact Center for your Business
The best thing for any business is undoubted, witnessing a significant growth in its customer base. As much as it’s gladdening to see your clientele expand like never before, the news also brings...
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A Common Mistake Practised by Every Call Center!
Imagine a situation where food has been ordered, the delivery boy delivers the food and asks the customer whether or not, he/she enjoyed the food. Yes, certainly the customer would not be in a...
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